Frequently Asked Questions

About Us

We are conveniently located at 80 Bradford Street (Barrie by the Bay), Suite 564 in Barrie Ontario. Our unit is easily accessed through Door #3 or #5.
Yes. Door #5 offers several wheelchair parking spaces next to the building; the entrance features automated doors and ramp; the washrooms are equipped with wheelchair accessible stalls; and our suite was designed with accessibility in mind and meets all building codes.
Clients are matched with a music therapist based on availability, and who we feel would be best suited to enhance the client’s strengths and meet the clients needs as determined in the initial consultation.


Our pricing is comparable to other therapies and psychotherapists in our region. Pricing varies depending on the service. Additional mileage fees apply for sessions conducted at locations other than our clinic in Barrie. Please contact us for an accurate quote.
We accept cash, cheques and email money transfers.
Our music psychotherapy services are covered by many health benefit plans and by OAP (Ontario Autism Program). Our recreational services are eligible for reimbursement through SSAH or Passport funding.

Getting Started

We are flexible and do our best to accommodate each family’s schedule. We offer day and evening appointments year round. We offer a limited number of Saturday appointments in the fall, winter and spring.
We encourage parents to remain in the waiting room during music therapy sessions. There is also a Tim Hortons in the front parking lot of the building.
No. We encourage families to gives the client and therapist sufficient time to establish a rapport before determining if music therapy will be beneficial for the client. This typically takes about 4 sessions.
Provided we receive 1 business days notice (Mon-Fri 10am-4pm), individual services can be cancelled at any time without penalty. Most in person group programs are fully refundable up to 2 weeks prior to the start date. Group registrations are not be refundable once the program has started. Our online community groups are non-refundable.
We require all cancellations and requests to change your appointment to be called into our cancellation line (705-503-4804, x717). As long as we are provided a minimum of 1 business days notice (Mon-Fri 10am-4pm) no fees will be incurred.
Before the first session we gather some information about the client, what services you are looking for, and any scheduling limitations. We then use this information to determine which music therapist will be the best match.
No. We will ask you to complete an intake and consent form online before your first session, or at the clinic on your first day. 
When you arrive for your first session you come right in and wait in the waiting room. Your therapist will come and meet you there at your scheduled time. Currently our therapists continue to wear masks during sessions as we are following the protocols in our long-term care facilities.
The first session is used for the client and therapist to get to know each other. During this time, the therapist is evaluating the client’s preferences, strengths and areas of need. This is used to develop and individualized treatment plan for each client.
First sessions are always tricky for both the therapist and the client. Sometimes clients need a few sessions to get comfortable in a music therapy environment. We are patient and experienced in supporting clients through this process.

Group Programs

Our in person groups accept up to 8 participants. The online community group accepts up to 15 participants.
We respect our client’s health information and do not require you to disclose your vaccination status. Some of our clients are unable to wear masks so although we encourage mask wearing it is not required for our clients. All accompanying adults are encouraged to wear masks. Our therapists wear masks while working and singing with our clients.
We encourage independent participation for all our services. This skill helps prepare children for school. However, some young children may need time to adjust to this expectation. We work with clients/families to support a successful experience.
Individuals may register at any time for the remainder of the quarter (Jan-Mar, Apr-June, July-Sept, Oct-Dec). Once registered, individuals will be automatically enrolled for the following quarter. We require 4 weeks notice if you do not wish to register for the next quarter. The deadlines for giving notice are March 1st, June 1st, September 1st, December 1st.
Full payment is required at the time of registration for all our group programs (except our ongoing long-term care groups). For sessions that are a set number of weeks payment is not refunded for any missed sessions.

Music can change the world because it can change people.
~ Bono